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Returns/Exchanges

RETURNS/Exchanges

Items purchased from Refined-Societies are eligible for Store Credit or exchange within 14 days of receiving.

A valid RMA Number is required for items to be returned.

Any items marked as Final Sale in the Description are not eligible for returns.

In order for us to be able to accept your return, it must meet the below requirements:

- The item is returned in its original condition and unworn and undamaged with all the tags still attached.

- The item has absolutely no marks or stains

 The item is returned to us within 14 days from delivery date. If your items are returned later than 14 your return will not be accepted and sent back.

  • If a package is delayed during delivery it is your responsibility to immediately contact us about your situation so we may assist you.

We do not provide pre-paid return labels; you are responsible for covering shipping costs to return except in cases where the item is confirmed to be faulty by our team. 

Reserved Rights Regarding Returns

Refined Societies reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

 

Restock Returns

  • Any returns which go unclaimed with unpaid invoices from the original invoice date after 6 months will be forfeited and put back into the inventory. (NO EXCEPTIONS) we can not hold a return for more than 30 Days.  

Gift Certificates/Store Credit

  • Orders placed with store credit and or gift certificates make the order final sale. 
  • The order is not returnable to store credit only exchange if the item is available or valid
  • We do not allow double returns (only one return for an exchange will be processed). 

 

 

Restocking Fee

  • It is the customers responsibility to verify their shipping address, any packages returned to us because it was deemed undeliverable will be charged a 15% restocking fee plus shipping charges.

 

 

How to return your item(s) at Refined-Societies.com

  1. Visit https://refinedsocieties.com/a/returns
  2. Type in the Order Number and Email Address 
  3. Click Start a Return
  4. Click on the Order and Items requesting for Return

Follow the Instructions for Returning

 

You will receive an email with your return I.D. number. Once your return has been authorized.

Please either print this page or write the return number on a paper with the merchandise being returned.

 

Any package received without being pre-authorized with a return i.d. will not be credited. You will be responsible for paying the shipping cost back to you.

 

Any package returned LATE will not be issued store credit. Customer will be responsible for postage back to their delivery address. NO EXCEPTIONS. It is the customers responsibility to return all authorized items within 14 days of the RMA issue date.

Please refer to the Terms and Conditions for further information on our Returns Policies.

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